Delivery & Returns
Delivery
The Eleventh Edit is a slow fashion brand, and our garments are offered on a waitlist and pre-order basis only. This approach allows us to manage stock levels responsibly with our manufacturers and maintain strict quality control, particularly while we are growing.
Since all orders are taken as pre-orders, we do not offer next day or express delivery, and there is no standard immediate dispatch service. Once you join a pre-order list, your pre-order is confirmed, and the order is placed with the factory when the pre-order list has been filled. From that point, production and delivery typically take around 8-12 weeks. You will be kept fully informed throughout the process with regular updates on progress and expected delivery timelines. Once your items are ready to be shipped to you, they will be dispatched via a tracked delivery service, which typically takes 1-2 working days from the date of dispatch (excluding public holidays). We charge a flat shipping fee of £6.95 for orders placed within mainland UK.
Standard delivery applies to mainland UK only. For non-mainland UK locations, including the Channel Islands, Isle of Man, Scilly Isles and Scottish Highlands and Islands (including Orkney and Shetland), additional delivery charges may apply. We will contact you before dispatch to confirm any additional costs.
Returns
We hope you love your purchases, but if something isn’t quite right, you have the right to return it.
You must notify us within 14 days of receiving your order if you wish to make a return. You can do so by emailing contact@theeleventhedit.com. Once you have notified us, items must be returned to us within 14 days.
Customers are responsible for the cost of returning items. When returning an item, please include your name and order number inside the package so we can identify your return. We cannot process returns that cannot be matched to an order.
Returns address:
The Eleventh Edit
The Studio
1 Lambert Green
Beverley
United Kingdom
HU17 0ZU
All items must be returned new, unused, unwashed, unaltered and in their original condition, with all accessories included and all The Eleventh Edit garment tags and labels still attached. If returned items show signs of wear, use, marks, odours, damage, or are not in their original condition, the return will be rejected and the item will be sent back to you at your expense.
For hygiene reasons, we are unable to accept returns on earrings or underwear unless they are faulty. Faulty goods may be returned within a reasonable period.
Please ensure you use a tracked or recorded service and retain your proof of postage. Until a returned item is received by us, it remains the customer’s responsibility. We cannot be held accountable for items lost in transit.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be processed to your original payment method within 14 days of receipt of the returned item.
Faulty or incorrect items
If your item is faulty, damaged, or incorrect, please contact us as soon as possible with details and photographs so we can help resolve this for you.
Your statutory rights under the Consumer Rights Act 2015 are not affected.
